Good warranty.
No small print.
We believe in our bikes — that's why we keep the warranty clear and fair.
Which warranty do you get?
Two tracks — two warranties. Both strong and transparent.
12 months BikePlace warranty
Included as standard on all Premium used bikes — from our own rental fleet.
2 years Urban Arrow factory warranty
For new Urban Arrows, visit our shop Bikeshop Burgh-Haamstede — the official UA factory warranty applies there.
Extend your warranty.
Want even more peace of mind on your used bike? Choose an extended package — added to your order.
- Frame & motor
- Battery — under Bosch terms
- Delivered complete with a service
- 12 extra months on the battery
- 12 extra months on the mid-drive motor
- 12 extra months on the display
- Continues after the standard 12 months
- Frame remains covered by the standard warranty
What is and isn't covered?
Covered
- Manufacturing faults in the frame and welds
- Motor defects (Bosch)
- Battery — 12 months of coverage for defects (factory warranty comes on top of that)
- Defects in electronics and display
- Production faults in the braking and drive system
- Replacement of defective parts with original or equivalent parts
Not covered
- Damage from falls, accidents or misuse
- Normal wear and tear (tyres, brake pads, chain/belt after wear)
- Gradual loss of battery capacity — a defective battery is covered by the warranty
- Theft or loss (take out bike insurance for this)
- Cosmetic wear (scratches, paint damage)
- Damage from repairs carried out other than at your BikePlace pick-up point
- Modifications to the bike (tuning, non-original parts)
How do you make a claim?
Three simple steps — no paperwork circus.
Email your warranty claim
Send an email to info@bikeplace.nl with a description + photos. You can also call, but email is usually faster.
Diagnosis at your pick-up point
Diagnosis at the pick-up point where you collected the Premium used bike. For new bikes, you can go to Bikeshop Burgh-Haamstede.
We'll sort it out
Repair or replacement with original or equivalent parts. We'll let you know when it's ready again.
Service where you picked it up.
Did you pick up your Premium used bike in Ouddorp, Alblasserdam or Utrecht? Then you can also go there for service and warranty. If you picked it up in Burgh-Haamstede, that's your service point.
For new Urban Arrows — sales, service and warranty — we'll refer you to our shop Bikeshop Burgh-Haamstede, our official Urban Arrow dealer branch.
How does it work in practice?
We want to help you properly, but without having to send a van for every little thing. These are our service arrangements:
By phone / email first
If you have problems or questions: call or email us first. We solve many small things right away — faster for you, and it saves us unnecessary trips.
Parts by post
Is there a broken part we can send you? Then we'll do so by post — as soon as we've received the defective part. Saves you driving back and forth.
Service at your point of sale
The free first service after 500 km takes place at the shop where you bought the bike. We don't collect the bike for this ourselves — you just drop it off.
Delivery acceptance on receipt
On delivery, you sign a document confirming that you accept the condition of the bike at that moment. If someone else receives the bike, any later claims about its condition on delivery lapse.
Frequently asked warranty questions
Does the warranty also apply if I live in Belgium?
Yes. The BikePlace warranty applies in both the Netherlands and Belgium. In the event of a claim, we'll collect your bike and take it to Burgh-Haamstede for diagnosis if necessary — usually collected and returned within 2 working days.
Can I transfer the warranty if I sell my bike?
The BikePlace warranty is personal and non-transferable. The Urban Arrow factory warranty on new bikes does remain valid — it follows the frame number.
What if I have my bike repaired by another bike mechanic?
Repairs carried out other than at your BikePlace pick-up point void the warranty on the part concerned. This is because we can't guarantee the quality and originality of the parts. Not sure? Call us — we're happy to advise.
Can I extend the warranty afterwards?
You choose an extension in advance when ordering a Premium used bike. Extending afterwards is unfortunately not possible, because we would no longer have seen the bike in its original condition.
What do I do if I have battery problems?
Email us right away. Batteries are covered by the official Bosch warranty terms — Bosch applies its own standards for capacity loss and defects. A defective battery within those terms is replaced with a new one. We cover the statutory disposal fee of € 12,50 for the old battery in the case of a warranty replacement.
The full legal terms will be published here. Until then: if you have questions about what is or isn't covered, get in touch via info@bikeplace.nl.
Questions about the warranty?
We're happy to discuss it personally. Email, call or drop by in Burgh-Haamstede.
Get in touch